John Hancock Care Concierge - Helper Bees

Care Concierge Program

As a John Hancock long-term care insurance policyholder, you have complimentary access to The Helper Bees Care Concierge program: a service that connects you with a dedicated Care Manager to help you plan for, coordinate, and manage your long-term care needs.

Professional guidance on personal care, living a healthy lifestyle, and insurance.

Help with finding reliable services like home repairs, meal delivery, and transportation.

Easy-to-use tools and resources that support aging in place and caregiving.

A Medication Management program to help you stay on top of your prescriptions.

How It Works

Fill out The Helper Bees form - it only takes a minute.

You’ll be paired with a dedicated Care Manager who will contact you by phone within two business days to learn more about your needs.

Together you’ll decide how often to check in and what kind of support works best for you.

Frequently Asked Questions

Who is The Helper Bees? The Helper Bees is one of the leaders in building solutions for aging populations. They offer a variety of resources that make it more possible for people to age safely and comfortably.

What is A Care Manager’s Experience? The Helper Bees Care Managers are experienced care professionals with knowledge of all the resources available through the Care Concierge program and how to find the right kind of support for you.

How Can I Learn More Before Signing Up? Just fill out the form above and a Helper Bees Care Manager will reach out to answer your questions.

Do I Have to Pay to Use the Care Concierge Program? No — this is a complimentary service provided by John Hancock to certain long-term care insurance policyholders.

Can I get help with my long-term care insurance policy? The Helper Bees can assist you when you’re ready to use your long-term care insurance to find care services. They’ll help connect you with vetted care options based on your needs.